Build a Trust and Safety Program That Fits Your Platform

Smaller platforms do not need to choose between copying the largest companies and accepting weaker protections. They can preserve the controls that address foundational risks, invest more deeply where lower volume allows greater attention, and replace processes that exist primarily because of massive scale.

The Scale-Down Guide: What to Keep, Deepen, Redesign offers a practical framework for deciding which trust and safety controls remain essential, where a smaller platform can go further, and which processes should be rebuilt around its own risks.

Learn how to:

• Keep the foundations that should not be scaled down, including identity verification, background checks, motor vehicle records, edge-case discipline, and protection against threats such as phishing, account takeover, wallet draining, and impersonation.
• Use smaller scale as an advantage by applying deeper verification, more thoughtful adjudication, and faster provider and process pilots.
• Redesign controls created for a different operating model, including re-check cadence, investigation rules, configuration requirements, and partner pricing.